FAQ

We accept PayPal, Klarna, Visa, Mastercard, Apple Pay and Shop Pay. Everything is SSL-encrypted and secure.

License codes arrive by email within 1–3 minutes. Hardware chips are dispatched within 1–3 business days.

Yes, hardware ships within the EU. Digital codes are delivered worldwide by email.

Yes, as long as your code has not been activated or your chip has not been dispatched. Message us on WhatsApp.

You receive a link to the web app by email. Open it, enter your code and connect to your scooter. Setup takes around 5 minutes.

Yes, it is browser-based, so no app installation is needed. Navee models currently require Android with Chrome.

Plug and play at the handlebar. Connect the cable; no tools or disassembly are required. Illustrated instructions are included.

Message us on WhatsApp straight away. We resolve 99% of cases together with you within a few minutes.

Use our model finder on the homepage. Select the brand, model and tuning method to find the matching product.

Yes, our solutions are compatible with all firmware versions. We continually update them when manufacturers release updates.

Message us on WhatsApp and we will check individually whether a solution is available. We often also stock models not yet listed online.

No. Modified e-scooters and e-bikes are not permitted on public roads. Our products are intended exclusively for use on private property.

While tuning is active, yes. Everything is therefore 100% reversible. Deactivate it before a workshop inspection to restore factory settings.

Yes, 100%. Deactivate the code or remove the chip and the scooter returns to its factory state. No visible traces and no changes to motor data.