Shipping policy
Shipping and Delivery Policy
Last updated: October 28, 2026
1. Digital Products Only
Our store specializes in digital products, including e bike software tuning licenses, digital activation keys, and remote programming services.
All digital products are delivered electronically. We do not ship physical products unless explicitly stated in the product description.
2. Delivery Method
After completing your purchase, your digital license key or activation instructions will be delivered electronically to the email address provided during checkout or through the delivery method specified on the relevant product page.
Depending on the product, delivery may include:
• A digital license or activation key.
• Instructions for activating your license.
• Information required to begin remote programming.
• Additional technical instructions relevant to your purchase.
3. Delivery Time
Most digital products are delivered automatically or processed shortly after payment has been confirmed.
Some products may require manual processing or a compatibility check before the activation details can be provided.
If your order requires additional processing, delivery may take longer than usual. Any specific delivery estimates displayed on the product page will apply.
4. Payment Confirmation
Orders are processed after successful payment confirmation.
If your payment is pending, declined, or requires additional verification, delivery may be delayed until the payment has been confirmed.
5. Incorrect Email Address
Customers are responsible for providing a valid email address during checkout.
If you enter an incorrect email address or do not receive your order confirmation, please contact our support team with your order number so we can help resolve the issue.
6. Missing Digital Delivery
If you have not received your digital product, please take the following steps:
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Check your inbox, spam folder, and junk folder.
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Confirm that your payment was successful.
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Check your order confirmation for any delivery instructions.
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Contact our support team if your digital product is still missing.
We will investigate the issue and assist with delivering your purchased product.
7. International Orders
Because our products are delivered digitally, customers can generally purchase and receive them from different countries, subject to product availability, compatibility requirements, and applicable laws.
No physical shipping fees apply to digital products.
8. Technical Support
If you experience difficulties accessing your digital license or following the activation instructions, please contact our support team.
When contacting us, please include your order number, the email address used during checkout, and a description of the issue.
9. Contact Information
For questions regarding order processing, digital delivery, or activation instructions, please contact us using the contact details provided on our website.
We will do our best to resolve delivery issues as quickly as possible.
10. Policy Updates
We reserve the right to update this Shipping and Delivery Policy when necessary. Any changes will be published on this page with the updated revision date.
This policy does not affect any mandatory consumer rights applicable under the laws governing your purchase.