Return and Refund Policy

Last updated: October 28, 2026

1. Digital Products

Our store specializes in digital products, including software activation keys, digital licenses, and e bike tuning activation services.

All products are delivered digitally. No physical product is shipped unless explicitly stated in the product description.

Once a digital license key has been delivered, activated, or used, the purchase is generally considered final.

2. No Returns on Activated Digital Licenses

Due to the digital nature of our products, we do not accept returns or offer refunds for digital license keys that have been activated, redeemed, or used.

Once a license key has been used, it cannot be returned in the same way as a physical product.

Please ensure that you select the correct product and verify compatibility with your e bike system before completing your purchase.

3. Compatibility and Customer Responsibility

Customers are responsible for checking product compatibility before placing an order.

Before purchasing, please verify the following:

• Your e bike motor manufacturer and model.

• Your motor generation and manufacturing year.

• Your system's software version, where applicable.

• The compatibility requirements specified on the product page.

If you are unsure whether a product is compatible with your e bike, please contact us before purchasing.

Refunds will generally not be provided for incorrect purchases, customer selection errors, or incompatibility where the relevant compatibility requirements were clearly disclosed before purchase and the product was correctly supplied.

This policy does not affect any mandatory consumer rights that apply when a digital product is defective, incompatible with its stated requirements, or otherwise fails to conform to the purchase agreement.

4. Digital License Delivery

Digital license keys and activation instructions are delivered electronically using the delivery method specified on the product page or during checkout.

Customers are responsible for providing a correct email address and checking their inbox, spam folder, and junk folder.

If you have not received your digital product within the stated delivery period, please contact our support team.

We will investigate delivery issues and provide assistance where appropriate.

5. Incorrect or Defective Products

If you receive an incorrect license key, cannot access the purchased product, or experience a technical issue that prevents the product from functioning as described, please contact us.

Our support team will investigate the issue and, where appropriate, provide troubleshooting assistance, a replacement license, or another remedy required by applicable law.

We reserve the right to verify the reported issue before determining the appropriate resolution.

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded.

6. Right of Withdrawal for Digital Products

For consumers in the European Union, a statutory withdrawal period may apply to digital purchases.

Where legally permitted, you may lose your right of withdrawal once the supply of digital content begins if:

• You have given your express prior consent for the digital content to be supplied immediately.

• You have acknowledged that you will lose your right of withdrawal once the supply begins.

• We have provided confirmation of your consent and acknowledgment as required by applicable law.

Where these conditions are not satisfied, your statutory withdrawal rights may continue to apply.

This section does not affect your rights concerning defective digital content or other mandatory legal protections.

7. Refund Processing

Where a refund is approved or legally required, it will generally be issued to the original payment method unless another method is agreed upon where permitted by law.

Processing times may depend on your payment provider or financial institution.

We will communicate with you if additional information is required to resolve your request.

8. How to Contact Us

If you have questions about a digital license, delivery, activation, compatibility, or a potential refund, please contact us using the contact information provided on our website.

Please include your order number, the email address used for the purchase, and a description of the issue so that we can assist you efficiently.

9. Policy Updates

We reserve the right to update this Return and Refund Policy when necessary.

Any changes will be published on this page, together with the updated revision date.

The applicable law and mandatory consumer protections will prevail over any conflicting provision of this policy.